Thanks for shopping at Noir Health & Beauty Sdn. Bhd.
If you are not entirely satisfied with your purchase, we’re here to assist you.
Returning an online purchase
You have 14 days to return an item from the date you received it. This applies for Skincare products only.
Noir Health & Beauty Sdn. Bhd. reserves the right to reject the returns of goods which do not meet the eligibility criteria.
To be eligible for a return:
1) The item must be not physically damaged from dropping or mistreatment
2) The packaging and/or product is faulty, or you have had a reaction to the product (photographic evidence may be required)
3) The item was purchased online at our official store (www.noirbeautyworld.com)
Stockist Purchase
If you purchased your products from a stockist of Noir Health & Beauty Sdn. Bhd., you are bound under that retailer’s Returns and Exchanges Policy and must return to place of purchase for assessment.
** Please note that makeup is not refundable! **
Your item needs to have the receipt or proof of purchase.
Sale items
Sale items cannot be refunded.
Process
If you meet the eligibility criteria above and would like to return your product, please contact care@noirbeautyworld.com and state the Order number and reason for return.
Please include whether you are requesting a refund or replacement item.
Once we have received your returned item(s), we will notify you on the status of your refund/replacement after inspecting the item(s) within 5 working days.
If your return is approved, we will initiate a refund to your original method of payment or generate a new Sales order to ship your replacement item(s).
Please allow 3 working days for the refunds to be approved by your purchasing merchant.
Return Shipping Costs
Once you have notified us of your wish to return the item for assessment and we approve the return, we will send details to your email address on how to return the item at our cost.
Contact Us
If you have any questions on how to return your item to us, contact customer service at 03-6151 0660 or email care@noirbeautyworld.com.
